Refund Policy for Nano Banana
Overview
At Nano Banana, we stand behind our AI image generation services and strive to ensure customer satisfaction. This refund policy outlines the terms and conditions under which you may request a refund for your purchased credits.
Refund Eligibility
To be eligible for a refund, your request must meet the following criteria:
Time Limit
Refund requests must be submitted within 7 days of your original purchase date.
Usage Limit
You must have used less than 50% of your purchased credits at the time of the refund request.
Valid Reason
You must provide a clear reason for requesting the refund.
How to Request a Refund
To request a refund, please follow these steps:
- Email: support@ai-nanobanana.net
- Include your order number and the reason for your refund request
- Provide any relevant details about your experience with our service
Step 2: Review Process
- Our team will review your request within 2-3 business days
- We may contact you for additional information if needed
- You will receive an email notification regarding the status of your request
Step 3: Refund Processing
- If approved, refunds will be processed within 5-7 business days
- Refunds will be credited back to your original payment method
- You will receive a confirmation email once the refund has been processed
What Happens After a Refund
- Your account credits will be deducted to reflect the refunded amount
- Access to premium features may be restricted if your credit balance falls below the required threshold
- Any generated images or content created with the refunded credits will remain accessible to you
Non-Refundable Situations
Refunds may not be granted in the following circumstances:
- ❌ Requests made more than 7 days after purchase
- ❌ Accounts that have used 50% or more of their purchased credits
- ❌ Violations of our Terms of Service
- ❌ Technical issues that have been resolved or are beyond our control
- ❌ Change of mind without a valid service-related reason
If you have any questions about this refund policy or need assistance with a refund request, please contact us:
Support Team
Policy Changes
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed of any updates.
Last updated: January 2025
Thank you for choosing Nano Banana. We appreciate your business and are committed to providing you with the best AI image generation experience possible.